Frequently Asked Questions
What is your return policy?
We accept returns within 30 days of purchase. Contact us for a return reference.
How long before I get my order in the UK with free shipping?
In stock items will arrive in 3-5 days.
Is fast shipping available?
Yes, choose Express shipping at checkout for a 1-2 day delivery.
What payment methods can I use?
We accept most major credit cards or PayPal.
How do I track my order?
The order tracking number is visible in your account, or contact us for help.
My order hasn't arrived, what can I do?
contact us and we will investigate with the courier.
My tray arrived damaged, what happens now?
contact us and we will send out a replacement.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs will be calculated at checkout.
Can I get my own custom made tray?
Unfortunately we do not currently have a custom service.
How do I care for my melamine tray?
Just wipe clean or put your melamine tray in the dishwasher.
How can I contact support?
You can contact us using this online form or email us at support@trays.co.uk and we’ll get back to you within 24 hours.